Refund policy

Refund & Return Policy

Zak Store me aapki satisfaction hamari priority hai. Please policy neeche parhein:

Returns

• Return sirf 3 din ke andar accept hoga (delivery ke baad).
• Product unused, sealed aur original packaging me hona chahiye.
• Used ya opened skincare mask ka return accept nahi hoga (hygiene reasons ki wajah se).

Damaged / Wrong Product

• Agar aapko damaged, defective ya wrong item mila hai, to delivery ke 24 hours ke andar hume WhatsApp (+923427415392) ya email (zakhomestore@gmail.com) par unboxing video/picture ke saath contact karein.
• Verify hone ke baad hum replacement ya refund process kar denge.

Refunds

• Approved refunds 5-7 working days me original payment method ya bank transfer/Easypaisa/JazzCash ke zariye process ho jate hain.
• COD orders ka refund bank account ya JazzCash/Easypaisa par bheja jayega.

Non-Returnable

• Sale/discounted items par return apply nahi hota (jab tak product damaged na ho).
• Opened ya used skincare products return nahi honge.

Kisi bhi query ke liye humein WhatsApp par contact karein — hum 2 hours ke andar reply karte hain.